Crystal is a Sr. Consultant who specializes as a Sr. Instructional Design & Course Development Professional. Over the last 18 years Crystal has applied her unique skill set to the mortgage banking industry, where she is effectively helping organizations drive faster adoption rates of new technologies among their front-line users. Prior to joining BlackFin Group, Crystal was an independent consultant for nine years working on a multitude of training projects for a wide range of lending institutions. Prior to that, she was with PMI Mortgage Insurance as a Training Specialist and Fist Franklin Financial – where she wore numerous hats from process to closing, while developing and delivering training content. Crystal is well versed in multiple LOS systems, has a clear understanding of mortgage process and roles. She has been a loan account manager, a loan account supervisor, and was a Sr. Regional Training Manager. Her experience makes her a valuable asset to any client implementation project.